This page sets forth the terms of use specific to the health record app “396Health” (hereinafter referred to as the “App”) provided by THX-PC.
The App is also subject to the separately established General Terms of Use.
If the contents of this page differ from those of the General Terms of Use, the contents of this page shall take precedence with respect to matters concerning the App.
1. Agreement to These Terms
Users are deemed to have agreed to these Terms and the General Terms of Use when they download, install, launch, or use the App.
If a user does not agree to these Terms or the General Terms of Use, the user may not use the App.
2. About the App
396Health is an app that allows users to enter, save, review, organize, and export records related to their own health.
The App may allow users to record blood pressure, pulse, medication, supplements, alcohol consumption, symptoms, notes, body weight, body temperature, step count, optional numerical items, and other items configured by the user.
The App is a supplementary tool for reviewing daily health conditions and does not replace diagnosis, treatment, guidance, or advice provided by physicians or other medical professionals.
3. Intended Users
The App is intended for users to manage their own health records.
If a minor uses the App, the minor must use the App with the consent of a parent or guardian.
If a family member, caregiver, or other third party enters or manages health records in the App on behalf of the individual concerned, such use must be carried out with the consent of that individual.
Entering, saving, exporting, or sharing a third party’s health information without that individual’s consent is prohibited.
4. Medical Disclaimer
Records, graphs, summaries, reports, reference displays, reference lines, notifications, and similar information displayed in the App are organized and displayed based on information entered by the user.
The App is not intended for the diagnosis, treatment, or prevention of diseases, the assessment of health conditions, or medical decision-making.
Do not use the App’s displayed contents, graphs, reports, reference displays, notifications, or similar information for diagnosis, treatment, prevention, decisions regarding medication, decisions regarding medical consultation, or assessment of urgency.
If you have concerns about your physical condition, if symptoms continue, if you believe there may be abnormal values, or if you need to make decisions regarding treatment plans, medication, hospital visits, or similar matters, always consult a physician, pharmacist, or other medical professional.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for any decisions, actions, changes in treatment, changes in medication, delays in seeking medical care, or similar matters taken by the user based solely on the displayed or exported contents of the App.
5. Medication and Supplement Records
The App may allow users to record medication, supplements, symptoms, notes, and similar information.
These functions are intended for users to organize their own daily records and do not provide medical or pharmaceutical judgment, advice, or recommendations concerning medicines, supplements, treatment methods, dosage, timing of medication, drug interactions, or similar matters.
Always consult a physician, pharmacist, or other specialist regarding the use, discontinuation, change, or combination of medication or supplements.
6. Numerical Values and Reference Displays
Numerical values, graphs, summaries, references, reference lines, and similar information displayed in the App are intended to organize information entered by the user and make it easier to review.
The App does not automatically detect, determine, or notify users of abnormal values, deterioration in physical condition, disease risks, urgency, or similar matters.
Even if no prominent warning or notification is displayed in the App, if you have concerns about your physical condition or feel that something is abnormal, promptly consult a medical institution or specialist.
If numerical values or contents entered by the user are incorrect, the displayed information, graphs, summaries, reports, and similar outputs may also contain errors.
7. Management of Record Contents
Users are responsible for managing the accuracy, completeness, and currency of the information they enter in the App.
Records may not be saved, displayed, or exported correctly due to input errors, omitted entries, device failure, deletion of the App, changes in OS or browser specifications, insufficient storage capacity, or other reasons.
For important records, users should save copies as necessary at their own responsibility by using CSV, PDF, backup functions, device backup functions, or similar means.
We do not guarantee that records saved in the App will always be retained or that lost records can be restored.
8. Storage on the Device
In the App, health records entered by users are, in principle, stored on the user’s device.
The App is not intended to automatically send health records entered by users to our servers.
However, if the user uses CSV, PDF, backup, sharing functions, email, cloud storage, external apps, or similar functions, record data may be sent or stored outside the device as a result of the user’s own operation.
Data stored on the device may be lost due to deletion of the App, device failure, device initialization, deletion of OS or browser storage, insufficient storage capacity, or similar causes.
9. CSV/PDF Export and Sharing Functions
The App may allow users to export records they have entered in formats such as CSV or PDF and pass such files to the device’s sharing function, file-saving function, email, cloud storage, or other external apps.
Exported or shared files may include highly personal and sensitive information such as health conditions, medication, symptoms, notes, and similar information.
Users are responsible for managing CSV, PDF, and other exported files after saving, sending, sharing, printing, or uploading them to external services.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for the management, leakage, erroneous transmission, viewing, use, loss, or similar issues concerning information after it has been passed to sharing destination apps, cloud services, email services, printing services, medical institutions, family members, third parties, or similar recipients.
CSV files, PDF files, reports, and similar outputs generated by the App are materials that organize records entered by the user. They are not medical certificates, test results, medical proof, or any other official or professional certificates.
Even when presenting exported files to medical institutions or similar parties, users should follow the judgment of physicians, pharmacists, or other medical professionals regarding how such contents are used.
10. Local Notifications
The App may display local notifications to remind users to record their health information at times set by the user.
Whether notifications are displayed, their display times, display methods, sounds, badges, and similar matters may be affected by the device, OS, notification permissions, power-saving settings, focus mode, app status, and other factors.
We do not guarantee that notifications will always be displayed at the specified time or will always reach the user.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable even if a notification is not displayed, is delayed, contains an error, or cannot be checked by the user.
11. Free Plan and Premium Plan
396Health offers a free-to-use “Free Plan” and a paid “Premium Plan.”
The Free Plan allows users to use basic functions such as entering, editing, and deleting health records; viewing history; short-term graphs; recent calendars; recent CSV export; recent PDF export; and a monthly summary report.
The Premium Plan allows users to use longer-term and more detailed record review and export functions, such as long-term graphs, custom-period graphs, all-period calendars, custom-period CSV export, custom-period PDF export, detailed settings for summary reports, and removal of output restrictions.
The specific differences in functions, restrictions, prices, and conditions of provision between the Free Plan and the Premium Plan shall be governed by the contents displayed in the App, on the App Store, on Google Play, on product description pages, or on purchase screens.
We may change the functions, restrictions, prices, and methods of provision of the Free Plan and Premium Plan as necessary. If there are important changes, we will provide notice on our website or within the App.
12. Purchases, Cancellations, and Refunds Through the App Store or Google Play
When purchasing the App through the App Store or Google Play, payment, billing, renewals, cancellations, refunds, purchase history management, and similar matters shall, in principle, be governed by the terms, policies, and procedures established by Apple or Google.
If the App is provided in subscription form, users must check renewal status, cancel subscriptions, manage payment methods, and perform similar actions through the account management screens of the App Store or Google Play.
Simply deleting the App from the device may not cancel the subscription. If you wish to cancel a subscription, be sure to follow the prescribed procedures of the App Store or Google Play.
Whether a refund is available, the refund method, the timing of the refund, and similar matters may vary depending on the judgment of Apple or Google, the terms of each store, the laws of the purchase region, the purchase contents, the purchase timing, and similar factors. We may not be able to process refunds directly.
If users change devices, initialize a device, reinstall the App, or perform similar actions, they may be able to restore their purchase status by using the same Apple Account or Google account.
However, purchase status may not be confirmed or restored if the purchase was made with a different account, or due to store-side failures, specification changes, regional differences, communication conditions, device settings, or similar causes.
13. Operating Environment
The App is intended for use on iOS and Android.
However, we do not guarantee complete operation on all devices, OS versions, browsers, storage environments, notification settings, sharing functions, or integrations with external apps.
Some functions of the App may become unavailable due to specification changes by the OS, app stores, device manufacturers, browsers, external apps, cloud services, or similar parties.
Users are responsible, at their own cost, for preparing and managing the devices, OS, communication environment, storage capacity, notification settings, security measures, and similar items necessary to use the App.
14. Support
Inquiries regarding the App are accepted through our inquiry form or designated email contact.
We do not provide support by phone, operation explanations by phone, implementation consultation, medical consultation, health consultation, or emergency response.
For investigation of defects in the App, we may ask users to provide device information, OS version, app version, circumstances of occurrence, screenshots, error messages, and similar information.
When sending screenshots or exported files that contain sensitive information such as health records, medication details, symptoms, or notes, users should limit the information sent to the extent necessary and, where possible, hide unnecessary information before sending.
We do not guarantee that support will always satisfy user requests, resolve problems, or provide replies within a specific period.
15. Prohibited Acts
In using the App, users must not engage in the following acts, in addition to the prohibited acts set forth in the General Terms of Use:
- Using the App as a substitute for medical practice, diagnosis, treatment, prevention, or medical judgment
- Using displays, graphs, summaries, reports, or similar outputs of the App as if they were medical certificates, test results, medical proof, or other official or professional certification materials
- Entering, saving, or sharing false, inaccurate, or third-party health information without authorization
- Entering, saving, exporting, or sharing health information of family members, care recipients, third parties, or similar persons without their consent
- Altering or using records or reports from the App for the purpose of misleading us, medical institutions, or third parties
- Illegally altering, copying, analyzing, redistributing, selling, lending, or transferring the App, data in the App, exported files, or similar materials
- Illegally bypassing Premium Plan functions or other restrictions by using defects in the App, loopholes in specifications, external tools, or similar means
- Operating the App while walking, driving a vehicle, or in any other situation where use of the App is inappropriate
- Any other act that we deem inappropriate
16. Suspension of Use and Termination of Provision
If a user violates these Terms or the General Terms of Use, if unauthorized use is suspected, or if we otherwise deem it necessary, we may restrict use of all or part of the App, suspend provision of the App, or take other necessary measures.
We may change, add to, suspend, or terminate the contents of the App due to maintenance, failure response, security response, specification changes by the OS, app stores, or external services, compliance with laws and regulations, business reasons, or other unavoidable circumstances.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for damages incurred by users due to changes to, suspension of, or termination of the App.
17. Disclaimer
We do not guarantee that the App is suitable for any particular purpose, accurate, complete, useful, continuous, free of defects, free of security flaws, or non-infringing of third-party rights.
Information, records, graphs, reports, exported contents, and similar materials obtained through use of the App shall be used at the user’s own judgment and responsibility.
Except in cases of intentional misconduct or gross negligence on our part, we shall not be liable for damages incurred by users due to use of or inability to use the App.
Even if we are liable, the scope of such liability shall be limited to the total amount of usage fees paid by the user to us for the App during the most recent 12 months. However, this shall not apply where such limitation is not permitted by laws and regulations.
18. Compensation for Damages
If a user causes damage to us or a third party by violating these Terms or the General Terms of Use, the user shall be responsible for compensating such damage.
If a dispute or damage arises between the user, us, or a third party as a result of the user using the App as a substitute for medical practice, diagnosis, treatment, prevention, or medical judgment, the user shall resolve such matter at the user’s own responsibility and expense.
19. Ownership of Rights
All rights relating to text, images, designs, logos, programs, software, and all other contents concerning the App belong to us or to the rightful rights holders.
Rights relating to health records and other data entered by users in the App shall remain with the users.
However, users grant us or the App permission to process such data to the extent necessary for providing the App, displaying, saving, exporting, backing up, and otherwise providing the functions of the App.
20. Changes to These Terms
We may change these Terms as necessary.
If there are important changes, we will provide notice on our website or within the App.
If a user uses the App after the changes, the user will be deemed to have agreed to the revised Terms.
21. Severability
Even if any part of these Terms is determined to be invalid or unenforceable under laws and regulations or similar rules, the remaining provisions shall continue to remain in effect.
22. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Japan.
If a dispute arises concerning the App, the Japanese court having jurisdiction over our location shall be the exclusive agreed court of jurisdiction for the first instance.
Established: June 1, 2026